SYMONE HAIR PREORDER & SHIPPING POLICY


Preorder Fulfillment


At SYMONE HAIR, all products are sold as preorders unless otherwise stated.


By placing an order, you acknowledge and agree that your order is not ready for immediate shipment.


Orders require up to 4 business days for fulfillment before shipment. This timeframe allows us to carefully prepare, inspect, and package your luxury hair extensions to ensure they meet our quality standards.


Business days are Monday through Friday and exclude weekends and holidays.


Shipping Time/ Damaged, Lost or Stolen Packages

Once your preorder has been fulfilled and shipped, delivery typically takes 3–5 business days depending on the carrier and destination.

 


Customers will receive tracking information via email once their order has shipped.


Please note that shipping estimates are provided by the carrier and are not guaranteed.

Damaged Packages

If your order arrives damaged, please contact SYMONE HAIR within 48 hours of delivery.

To submit a claim, please provide:

  • Your order number
  • Clear photos of the damaged packaging
  • Clear photos of the damaged product

Claims submitted after 24 hours may not be eligible for review.


Lost Packages

If your tracking information shows no movement for an extended period or indicates a lost shipment, please contact us so we can assist with initiating a carrier investigation.

Lost package claims are subject to carrier review and approval.


Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it:

  • Check around your property and mailbox.
  • Verify the shipping address provided at checkout.
  • Contact neighbors or household members.
  • Contact the shipping carrier directly.

Once a package has been marked as delivered by the carrier, SYMONE HAIR is not responsible for lost or stolen packages.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information.

SYMONE HAIR is not responsible for orders delivered to an incorrect address provided by the customer.


Order Timeline


Estimated total delivery time:


  • Up to 4 business days for preorder fulfillment
  • 3–5 business days for shipping


Total estimated timeframe: 7–9 business days


Order Changes & Cancellations


Due to the preorder nature of our products:


  • Orders may be canceled within 12 hours of purchase.
  • After 12 hours, orders enter fulfillment and cannot be canceled, modified, or refunded.
  • Once an order has shipped, it cannot be canceled



CHARGEBACK & PAYMENT DISPUTE POLICY



Contact Us First


Customers agree to contact SYMONE HAIR directly regarding any concerns related to their order. We will make reasonable efforts to resolve issues in accordance with our store policies.


Preorder Acknowledgement


By placing an order, customers acknowledge and agree that:


  • All products are sold as preorders unless otherwise stated.
  • Orders require up to 4 business days for fulfillment before shipment.
  • Shipping typically takes 3–5 business days after fulfillment.
  • Estimated delivery timelines are clearly disclosed before purchase.
  • Delays caused by shipping carriers, weather events, holidays, or circumstances beyond our control do not qualify for chargebacks or refunds.


Chargeback Investigations


If a chargeback is filed, SYMONE HAIR reserves the right to provide supporting documentation to the customer’s financial institution, including but not limited to:


  • Order confirmation records
  • Checkout acceptance of store policies
  • Customer communications
  • Tracking information
  • Delivery confirmation
  • Billing and shipping information
  • Proof of preorder disclosures
  • Proof of product shipment


Unauthorized or Fraudulent Chargebacks


A chargeback may be considered fraudulent if:


  • The customer received the product but claims otherwise.
  • The customer files a dispute after failing to follow our published policies.
  • The customer files a dispute based on delivery timeframes that were disclosed before purchase.
  • The customer files a dispute without first attempting to contact SYMONE HAIR regarding the issue.


Fraudulent chargebacks may be contested using all available evidence.


Final Sale Products


Due to hygiene and safety considerations, hair extensions that anre opened or tampered with are final sale products. Customers acknowledge that dissatisfaction based on personal preference, improper care, installation issues, color variation, texture variation, or change of mind does not constitute grounds for a chargeback.


Right to Refuse Future Service


Customers who initiate fraudulent or abusive chargebacks may be restricted from placing future orders with SYMONE HAIR

 

Privacy Policy

Last Updated: June 2026

At Symone Hair, your privacy is important to us. We collect personal information such as your name, email address, shipping address, billing address, and payment details when you place an order or contact us.

We use this information to:

  • Process and fulfill orders
  • Provide customer support
  • Send order and shipping updates
  • Improve our website and services
  • Prevent fraudulent activity

We do not sell or rent your personal information. Information may be shared with trusted third-party providers such as payment processors, shipping carriers, and website service providers to help operate our business.

Our website may use cookies and similar technologies to enhance your shopping experience and analyze website traffic.

By using our website, you agree to the collection and use of information as described in this policy.

For any privacy-related questions, please contact us. Symone Hair reserves the right to update this Privacy Policy at any time without prior notice.

TERMS OF SERVICE

Last Updated: June 2026

By accessing our website or placing an order, you agree to be bound by these Terms of Service.

Acceptance of Terms

By using this website, you acknowledge that you have read, understood, and agreed to these Terms of Service, along with our Shipping Policy, Chargeback Policy, and Privacy Policy.

Products & Preorders

All products are sold on a preorder basis unless otherwise stated.

By placing an order, you acknowledge and agree that:

  • Orders require up to 4 business days for fulfillment before shipment.
  • Shipping typically takes 3–5 business days after fulfillment.
  • Delivery timeframes are estimates and are not guaranteed.
  • Delays caused by shipping carriers, weather conditions, holidays, or events beyond our control may occur.

Pricing & Payments

All prices are listed in U.S. Dollars (USD).

SYMONE HAIR reserves the right to change product pricing, promotions, or availability at any time without prior notice.

Payment must be received in full before an order enters fulfillment.

Order Cancellations & Modifications

Orders may be canceled within 12 hours of purchase.

After 12 hours, orders enter fulfillment and cannot be canceled, modified, or refunded.

Orders cannot be canceled once they have shipped.

Final Sale Policy

Due to the hygienic nature of hair extension products, all sales are final.

Opened, worn, altered, installed, or tampered-with products are not eligible for returns, refunds, or exchanges.

Differences in personal preference, texture expectations, color variation, installation results, or maintenance practices do not qualify for refunds.

Shipping & Delivery

Customers are responsible for providing accurate shipping information.

SYMONE HAIR is not responsible for packages delivered to an incorrect address supplied by the customer.

Once a package has been marked as delivered by the shipping carrier, SYMONE HAIR is not responsible for lost, stolen, or misplaced packages.

Intellectual Property

All content on this website, including logos, images, graphics, product descriptions, branding, and written content, is the exclusive property of SYMONE HAIR and may not be copied, reproduced, distributed, or used without written permission.

Limitation of Liability

SYMONE HAIR shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Our maximum liability shall not exceed the amount paid for the product purchased.

Fraud Prevention

SYMONE HAIR reserves the right to cancel, refuse, or limit any order suspected of fraud, unauthorized activity, abuse of store policies, or violation of these Terms of Service.

Chargebacks

By placing an order, customers agree to contact SYMONE HAIR before initiating a chargeback or payment dispute.

Chargebacks filed in violation of our published policies may be contested using order records, tracking information, delivery confirmation, customer communications, and proof of policy acceptance.

Changes to Terms

SYMONE HAIR reserves the right to update or modify these Terms of Service at any time without prior notice. Continued use of the website constitutes acceptance of any revised terms.

Contact Information

For questions regarding these Terms of Service, please contact SYMONE HAIR through our Contact Us page.